FAQ

GoPromote FAQ’s

How do I obtain a written quote for the product I am looking to buy.

Choose the product that you want to buy, the quantity and any decoration that you require added onto the item and then choose the quote option.

I am ready to place an order but have a few questions first.

Please contact us weborders@gopromote.com.au and we will respond promptly to your questions.

How do I request a sample of the item I am looking to purchase.

Please contact us weborders@gopromote.com.au we will arrange a sample for you but there will be a cost that is non refundable. We provide extensive details on our site about the product with images to assist with product selection to minimize the need (and Cost) of requesting a physical sample.

How Long will my order take to process and I receive delivery.

This will depend on the availability of correct artwork if decorating your purchase but generally within 2 weeks of your approval of the artwork proof.

Are there minimum order quantities.

Yes and these generally are the starting volume detailed in the product details page where you select to purchase.

What does Position 1 and Position 2 relate to.

The term position relates to the decoration location on the chosen product. You could have two different slogans, logo or design on the product so it refers to the relative side for each decoration.

What format should my artwork be in.

Ideally we need your logo in a vector, .ai or .eps format but upload the best quality artwork that you have. If we have to rework your artwork into an acceptable quality or file type there may be a small charge but you will be advised of this before any artwork modification is commenced and you will be asked to approve the final art before processing your order.

Will I see a proof before my order is decorated (printed).

Yes, you will be asked to approve the final proof and make any amendments. If amendments are required these will be made and a new proof provided for approval.

How do I know the colours in my logo will be printed correctly.

There may always be slight shade differences but the safest way is to provide us with the Pantone Matching Code (PMS) or CMYK codes for each colour in your logo.

What size can my logo be printed.

In the product details we specify the maximum available printing area available for decoration. We will maximize the use of this area unless you provide us with the exact size of the logo or text that you require. (can be done with notes in the free comments field).

Why should I consider promotional products

Promotional products provide exposure and advertising for your business but to maximise this message you must choose functional products that are suited to your customer base or potential customer base. It is important to choose products that will be used constantly to keep your logo in constant view to maximise potential business.

What method should I use to personalise the promotional product.

There are a variety of options for decorating promotional products with your name logo or message, pad or screen printing, engraving, etching, embossed or embroidered. Your choice will depend on the product and your preference with cost varying according to the type of decoration and complexity of design.

What is Screen Printing

Screen printing can be used on products like clothing fabrics, bags, leather and vinyl items. It involves a fine mesh or screen that is tightly stretched around a rigid frame. The areas that aren’t to be printed on are masked out on the screen. To create the print, the framed screen is positioned over the item to be printed and ink applied. A squeegee is then used to press the ink through the screen. The masked areas prevent ink from passing through, but the unmasked areas allow the ink to be imprinted on the material giving the logo image. If more colours are required in the final design, the process is repeated with different screens. Therefore, a design that requires four different colours would require four different screens and therefore four different set up charges.

What is pad printing

Pad printing uses a silicone ball/pad to lift the colour and design off of a plate and then transfer it on to the surface of the promotional item to be printed. It can be used on Metal, Glass, Ceramics, Leather plastic and stainless steel products.

What is embossing

Embossing is a method of applying a logo/artwork to the surface of an item by using high pressure to press a die of the design onto a surface. The end result is that the areas around the design are flat while the logo/artwork appears raised and three-dimensional.