FAQ

What is the benefit of providing promotional giveaways to my customers.
If the right product is chosen and is one that a customer can use on a regular basis then what better way to keep your name in front of them and in their memory for the next time they want to purchase. The reinforcement of your brand will also mean if one of your customers is asked who they buy from your business is the first name that comes to mind. Word of mouth is the best form of advertising!


How do I choose a product to promote my business
The best way is to find a product that identifies with your business. For example a plumbing business might use a shower timer which is water related or a travel company luggage tags.


What are design Setup charges for.
Every time a print or logo is produced onto an item there is artwork for screens, printing or engraving that needs to be setup. The cost is to cover this time and materials.


What artwork do I need to provide
The artwork needs to be at 300dpi or higher in an Adobe Illustrator, eps or other High resolution format. Generally the better the image the better the print outcome.


I have a budget spend level to work within but need a number of promotional products, will you offer a package deal.
We will always try to assist and provide the best value options and pricing grouping products into a package, Please email us your requirements so that we can work with you on your project.


Do you provide artwork proofs for approval before going ahead and printing our order.
We will always provide you a proof of the artwork before we go ahead and print and we encourage you to take time and fully check the proof for spelling, art and colours. Once approval has been given and later you change your mind on the layout or there is a typo the responsibility rests with you.

What is the PMS or Pantone colour.
This is a system of colour used in the printing industry as a reference to ensure that when a colour is specified everyone in the chain of printing knows the colour that the customer wants. On occasions colours look different on the finished product due to the item colour being printed on.


Are all the products that you supply on your website

If you have a specific product that you are looking for and can’t find it on our website we may have a supplier that we work with able to provide it. Please email us with details of your requirement info@gopromote.com.au


What is pad printing
Pad printing is a printing process that can transfer a print on to an object. This is done by an indirect offset printing process that involves an image being transferred via a silicone pad onto the product.


What is a Screen Printing?
Screen printing is a printing technique whereby a mesh is used to transfer ink onto a product or item except in areas made impermeable to the ink by a blocking stencil. A blade or squeegee is moved across the screen to fill the open mesh apertures with ink, and a reverse stroke then causes the screen to touch the product or item leaving the image printed.


What is Sublimation Printing?

Dye-sublimation printing is a digital printing technology using full colour artwork that works with polyester and polymer-coated substrates. Also referred to as digital sublimation or photo finish.


What is Laser Engraving?
The process of Laser Engraving is the method in which an image or text is engraved into a surface by a laser beam. Typically used for products such as high end pens, key tags and desktop accessories, anything Metal or some timbers.

Do you accept American Express for payments?

Yes we are happy to accept American Express Cards for payment through our secure EWay payment Gateway, just choose the payment by credit card option at the checkout.

What warranty is offered on your electrical products?

GoPromote offers a 12 month limited warranty on all of electrical products.  Products with a USB or  power supply carry a 12 month limited warranty from the date of purchase against manufacturer defects and will be refunded, repaired or replaced at our discretion. Items must be returned for assesment, we are strictly not liable for reimbursements, claims and damages that may have resulted  from unauthorised repair or restoration of these products. If an item is returned and deemed to be faulty due to mis-use or found to be in working order then a return postage and handling fee may apply.